Owning your home has its benefits; even if it's not a castle, you have the luxury of doing whatever you like to it (barring strict HOAs). The downside? When something breaks, it's all on you! Some people are lucky to be handy or have a spouse or family member who knows their way around DIY home improvement and can therefore avoid calling a repairman and receiving a hefty bill. Unfortunately, Bridget Stevens found herself making just that call.
Recently, the mom-of-two came home on a night just like any other, except when she walked in the door she realized her house was a chilly 50 degrees.
Thinking something might have gone wrong with the thermostat, she fiddled with it a bit, trying to get the furnace to kick on. After some time with no results, she knew it was too cold to put off finding a solution.
Normally, Bridget would just ask her husband Bobby, who could usually fix anything she threw at him.
Unfortunately, Bobby is currently deployed overseas and was unable to troubleshoot the furnace problems. Without being able to see what was going on, Bobby told his wife to just go ahead and call a repair company.
That's when Bridget got on the phone to Betlyn Heating and Cooling, fully expecting to get an answering machine and have to make an emergency run to the store for space heaters.
Surprisingly, the phone was picked up by none other than owner Paul Betlyn himself. Although it was after-hours, Paul spent some time on the phone with Bridget telling her ways that she might be able to fix the problem. When all those avenues failed, Paul hopped in his truck and headed over.
While Paul was working on the furnace and explaining the process, Bridget mentioned that her husband had tried to help a bit, but, being deployed, there wasn't much he could do. She said it in an off-hand manner; forgetting that she'd brought it up shortly thereafter, she went back to silently worrying about the impending bill.
Paul didn't forget her comment, however, and although he didn't know that Bridget was concerned about cost, he was already thinking about the bill, too. Once the hard work was done, he wrote up the invoice and handed it over ... with a price of $1 at the bottom. Bridget was shocked and tried to pay, but he wouldn't take a cent, instead insisting that he was the one who owed thanks to Bridget's husband and his family for the sacrifices he makes each day.
Read the full letter of appreciation penned by Bridget below.
"This is a bit lengthy, but I just want to take a minute to acknowledge Betlyn Heating and Cooling. I came home with the boys to a cold house that was 50 degrees. When turning up the thermostat was not kicking the furnace on, I called Betlyn's thinking I'd get a machine and have to leave a message, then run to the store for space heaters. Ultimately, Paul, the owner, answered and was very patient as he walked me through different things to do to try to get it back on. When none of that worked, he said he needed to come to the house to fix it.
As he was working on the furnace, we got talking about Bobby and the deployment. I had mentioned in passing that I tried to figure it out with my husband, but since he's deployed and couldn't see it, he wouldn't know what to do.
After he was finished, I was a little apprehensive about how much it was going to cost. He handed me the slip that is in this photo. When I tried to give him any money at all, he said that the $1 was a joke, and to thank my husband for his service.
So, thanks Paul Betlyn. My house is nice and warm thanks to you."
Via: Little Things