Three years ago, doctors told LynnMarie that her 6-year-old son, James, was autistic. This explained why he had so much trouble talking, spelling and communicating in general. James had been born with Down Syndrome, and, in the wake of this new diagnosis, LynnMarie didn't know how she'd be able to help him learn valuable communication skills moving forward. Then, one of her friends told her about the iPad. Loaded with an endless supply of games and learning activities, the iPad helped James learn to spell like a pro in no time. Now, James is 9 years old, and he and that iPad are inseparable. Unfortunately, after years of wear and tear, the machine broke just days before a massive snowstorm was expected to hit their town.
LynnMarie and her son hopped in the car and set out for the Apple Store to get what they needed. Due to his special needs, going out in public can be a difficult experience for James and other children like him. Luckily, one employee at this Apple Store knew exactly how to communicate with James and care for his unique requirements.
Upon seeing this kind stranger interact with her son, LynnMarie had this to say on Facebook: "Life is a learning journey. And I walked away from this experience with the reminder to always meet people where they are at. It’s so easy to be so focused on our own mission or plan (or sale) that we fail to see what people really need."
Check out the video below to see what exactly this employee did to make their experience so special. Let's all be thankful for LynnMarie, James and this red-shirted stranger for reminding us of this important lesson.